Terms and Conditions

By accessing shoecomforts.com or placing an order with Shoe Comfort, you agree to the following terms and conditions. Please read them carefully.

1. Eligibility

You must be at least 13 years old to use this website or make a purchase. By placing an order, you confirm that you meet this requirement and that all information provided is accurate.

2. Account Security

If you create an account, you are responsible for safeguarding your login credentials and for all activities that occur under your account. Please notify us immediately at info@shoecomforts.com if you suspect unauthorized access to your account. We reserve the right to suspend or terminate access for accounts that violate these terms.

3. Products and Pricing

- All prices are listed in US Dollars (USD) and are subject to change without notice. Price changes do not affect confirmed orders.

- Product images and descriptions are for reference only. Due to screen settings and manufacturing processes, actual products may vary slightly in color, texture, or size.

- We reserve the right to limit purchase quantities per customer and to correct pricing errors prior to order confirmation.

- Product availability is not guaranteed. Out-of-stock items will be fully refunded.

4. Orders and Payment

- Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order.

- A legally binding contract is formed only when you receive a shipping confirmation email.

- We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and Affirm (including American Express, Diners Club, Discover, JCB, Maestro, Mastercard, and Visa).

- Payment will be charged at the time the order is placed.

- California sales tax will be calculated at checkout based on your shipping address.

5. Shipping and Delivery

- Order processing time is 1–3 business days (Monday through Friday, excluding holidays).

- Standard shipping: 3–7 business days (free shipping). Expedited or next-day delivery options are available at checkout.

- Estimated delivery dates are for reference only and are not guaranteed. We are not responsible for delays caused by the carrier.

- The risk of loss passes to you upon delivery by the carrier. If a package is marked as delivered but not received, please contact the carrier first.

- You are responsible for ensuring the accuracy of the shipping address provided.

6. Order Cancellation

- You may cancel your order prior to shipment by emailing info@shoecomforts.com or calling us during business hours.

- Orders cannot be cancelled once shipped. Please refer to our "Refund and Return Policy."

- We reserve the right to cancel orders involving suspected fraud, pricing errors, or policy violations, in which case a full refund will be issued.

7. Returns and Refunds

Please refer to our "Refund and Return Policy" for details. A summary follows:

- Return requests may be made within 30 days of delivery.

- Returned items must be unworn, in original packaging, and include all accessories.

- Upon inspection and approval, refunds will be processed to the original payment method within 3–5 business days.

- Original shipping costs are non-refundable unless the return is due to an error on our part.

- Exchanges for different sizes or colors of the same item are available, subject to stock availability.

8. Intellectual Property

All content on this website (including text, images, logos, trademarks, and designs) is the property of Shoe Comfort or its licensors and is protected by U.S. and international intellectual property laws. You may not copy, reproduce, distribute, or create derivative works based on any content without our prior written consent.

9. Prohibited Conduct

By using this website, you agree not to:

- Use the website for any illegal or unauthorized purpose

- Attempt unauthorized access to other accounts, systems, or networks

- Introduce malware, viruses, or harmful code

- Scrape, crawl, or harvest data from the website without permission

- Impersonate any person or entity

- Interfere with the website's functionality or infrastructure

- Resell our products without written authorization

Violation of these prohibitions may result in the termination of your account and potential legal action.

10. Warranty Disclaimer

This website and all products are provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the operation of this website will be uninterrupted, secure, reliable, or error-free.

Some states do not allow the exclusion of certain warranties. In such cases, our warranty liability is limited to the maximum extent permitted by law.

11. Limitation of Liability

To the maximum extent permitted by law, SHOE COMFORT shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or purchase of products. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Shoe Comfort and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your misuse of this website or violation of these terms.

13. Dispute Resolution

- Informal Resolution: Before filing any formal claim, please contact us at info@shoecomforts.com. We will attempt to resolve the dispute within 60 days.

- Arbitration: If unresolved, the dispute will be settled through binding arbitration in Los Angeles County, California, in accordance with the rules of the American Arbitration Association (AAA).

- Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to participate in a class action lawsuit.

- Opt-Out: You may opt out of arbitration by sending an email to info@shoecomforts.com within 30 days of first accepting these terms.

- Exceptions: Either party may file suit in small claims court or seek injunctive relief regarding intellectual property matters.

14. Governing Law

These terms are governed by the laws of the State of California, without regard to conflict of law principles. Disputes not subject to arbitration shall be resolved in the state or federal courts located in Los Angeles County, California.

15. Product Safety

Our footwear products are designed for everyday casual wear. You are responsible for selecting the correct size based on our size guide. If you have any foot health issues, please consult a medical professional before purchasing. We are not liable for any injuries resulting from improper use or incorrect sizing.

16. Force Majeure

We are not liable for any delays or failure to perform our obligations due to events beyond our control (including natural disasters, epidemics, war, labor disputes, supply chain disruptions, or carrier failures).

17. General Provisions

- Entire Agreement: These Terms, together with our Privacy Policy and Refund & Return Policy, constitute the entire agreement between you and Shoe Comfort.

- Severability: If any provision is found to be invalid, the remaining provisions shall remain in full force and effect.

- Assignment: You may not assign your rights under these Terms. We may assign our rights in the event of a merger, acquisition, or sale of assets.

- Survival: Provisions regarding intellectual property, liability, indemnification, and dispute resolution shall survive the termination of these Terms.

18. Changes to These Terms

We may update these Terms at any time. For material changes, we will provide at least 30 days' notice via email or a prominent notice on our website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.