Payment Policy

At Shoe Comfort, we aim to make the checkout process as smooth and secure as possible. This page outlines the payment methods we accept, the payment processing procedure, and what to do if issues arise.

1. Accepted Payment Methods

We accept the following credit and debit cards:

- American Express

- Diners Club

- Discover

- JCB

- Maestro

- Mastercard

- Visa

All card payments are processed via certified third-party payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements. Your card information is encrypted end-to-end and is never stored on our servers.

We currently accept card payments only. Cash on delivery, bank transfers, and cryptocurrency payments are not supported at this time.

2. Currency

All prices on this website are displayed and settled in US Dollars (USD). If you pay using a card issued in a different currency, your bank or card issuer may charge a currency conversion fee based on their current exchange rates. Shoe Comfort has no control over foreign exchange fees charged by third-party financial institutions.

3. Payment Process

Step 1: Select your preferred shoes, choose the size, and add the items to your shopping cart.

Step 2: Proceed to the checkout page. Please enter your shipping address and billing information carefully—incorrect details may result in shipping delays or delivery failure.

Step 3: Select your card type from the list above, enter your card number, expiration date, and security code, then confirm your order.

Step 4: Your card will be authorized in real-time. If the payment is successful, you will receive an order confirmation email containing your order number, purchased items, shipping address, and estimated delivery time.

Step 5: Funds will be deducted from your card once the order is confirmed and shipped.

If your payment is declined, please double-check your card details, ensure the billing address matches your bank records, and verify that you have sufficient available credit or funds. You may attempt the payment again or use a different accepted card.

4. Payment Security

We take payment security very seriously. Here is how we protect your data:

- SSL Encryption: All data transmitted between your browser and our checkout system is protected by SSL (Secure Sockets Layer) encryption—the same technology used by major banks and financial institutions.

- PCI Compliance: Our payment processor is PCI DSS Level 1 certified, the highest level of certification in the payment industry.

- No Card Information Storage: We do not store, process, or access your full card number, CVV code, or PIN. This information is handled entirely by the payment processor.

- Fraud Screening: Every transaction is screened for unusual activity. If our system detects a potentially fraudulent transaction, we may contact you to verify your identity before processing the order.

5. Order Confirmation

Once payment is successful, our system automatically sends a confirmation email to the address you provided at checkout. This email includes your order number, a summary of your purchase, and the estimated shipping time.

If you do not receive a confirmation email within 30 minutes of placing your order, please check your spam or junk mail folders. If you still cannot find it, please contact our customer service team so we can locate your order and resend the confirmation email.

6. Unpaid or Pending Orders

Orders not completed within 24 hours will be automatically cancelled by the system to free up inventory for other customers. Your card will not be charged for orders that were not successfully completed.

If your payment failed but you believe your card was charged, please contact your bank first to verify the transaction status. In many cases, a failed payment results in a temporary authorization hold, which is released within 1 to 3 business days. If the hold persists beyond this period, please contact us with your order number and a screenshot of the charge so we can investigate.

7. Duplicate Charges

In rare instances, technical errors may result in duplicate charges for the same order. If you notice two identical charges from Shoe Comfort on your bank statement, please contact us immediately with your order number and a screenshot of the charges. We will verify the situation and refund the duplicate amount within 1 to 3 business days.

8. Refunds

Approved refunds will be credited to your original payment method. Once we process the refund, it typically takes 3 to 7 business days for the funds to appear on your bank card statement, depending on your bank's processing speed. Please refer to our Refund and Return Policy for full details regarding refund eligibility and timelines.

9. Contact Us

If you have any questions about payments, need assistance resolving a failed transaction, or wish to report a billing issue, please contact our team; we are ready to assist you.