Shipping Policy

We want your new shoes to arrive safely and on time. Below are the details regarding how we process, ship, and deliver orders.

1. Order Processing Time

We process all orders within 1 to 3 business days of payment confirmation. Orders placed on weekends, federal holidays, or outside of normal business hours will be processed on the next business day.

2. Order Cut-off Time

The daily order cut-off time is 2:00 PM Pacific Time on business days. Orders placed before the cut-off time will be processed the same day; orders placed after 2:00 PM, or on weekends and holidays, will be processed on the next business day.

If you would like your order processed on the day it is placed, we recommend completing your purchase before the cut-off time.

3. Shipping and Delivery Time

We partner with UPS as our official shipping carrier to ensure reliable and timely delivery across the United States.

Estimated delivery time: 3 to 7 business days after shipment.

Please note that estimated delivery times are for reference only and are not guaranteed. Delivery delays may occur due to severe weather, high shipping volumes during peak seasons, carrier service disruptions, or incorrect address information provided at checkout.

4. Shipping Costs

Free shipping on all orders.

5. Shipping Area

United States

We do not currently offer international shipping. We are committed to providing the best service within the U.S. and hope to expand to international markets in the future.

6. Delivery Address Requirements

Please carefully check your delivery address before placing an order. An accurate and complete address (including apartment, suite, or unit numbers and the ZIP code) is essential for ensuring successful delivery.

Shoe Comfort is not responsible for lost, delayed, or returned packages resulting from incorrect or incomplete addresses provided by the customer. If a package is returned due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply in such cases.

If you discover an error in your address after placing an order, please contact us as soon as possible. If the order has not yet shipped, we can update the address for free; if the order has already been dispatched, we may be unable to change the delivery address.

7. Order Tracking

Once your order has been handed over to UPS, you will receive a shipping confirmation email containing a tracking number and a direct link to the UPS tracking page. Please note that it may take up to 24 hours for tracking information to appear in the system after the order has shipped.

If the tracking information has not updated after 24 hours, or if the estimated delivery date has passed and you have not yet received your package, please contact our customer service team so we can investigate and assist you.

8. Damaged or Lost Packages

If your package arrives with visible damage, please take photos of the packaging and the contents before opening it. Contact us within 24 hours of delivery and provide the photos and your order number so we can file a claim with UPS and arrange for a replacement or refund.

If the tracking status shows "Delivered" but you have not received the package, please check with neighbors, the building reception, or designated safe drop-off locations. If the package is still not found after 24 hours, please contact us, and we will work with UPS to investigate the matter.

9. Contact Us

If you have questions about shipping, need assistance tracking your order, or wish to make changes before your order ships, our team is always happy to help.