Refund and Return Policy

At Shoe Comfort, your satisfaction is our top priority. We have streamlined the return and refund process to make it as easy as possible should any issues arise with your order. Please review the details below to understand our policies.

1. Return Period

You may request a return within 30 business days of delivery. This 30-day period begins on the date the carrier's tracking information confirms the order has been delivered.

Return requests submitted after this 30-day window will not be accepted; therefore, please be sure to inspect your purchased items promptly.

2. Return Eligibility Requirements

To qualify for a full refund, the following conditions must be met:

- Unworn and Undamaged: Footwear must remain in its original, unworn condition, showing no signs of wear, scuffs, creases, or damage to the soles, uppers, or interior.

- Original Packaging: Items must be returned in their original shoe box, which must be placed inside an outer shipping box or protective mailing bag. Do not use the shoe box itself as the shipping container—please seal the shoe box and place it inside another box. Applying tape or shipping labels directly to the original shoe box will result in a deduction from your refund amount.

- Include All Original Accessories: Please include all accessories that came with the shoes, such as spare laces, heel pads, dust bags, or authenticity cards.

Proof of Purchase: An order confirmation email or receipt is required to process the return.

3. Non-Returnable Items

The following items are considered "Final Sale" and are ineligible for return or refund:

- Footwear that has been worn outdoors or shows any signs of wear

- Items purchased during "Final Sale" or "Clearance" events (clearly marked at the time of purchase)

- Gift cards

- Shoe care products, cleaning kits, and accessories sold separately

- Items returned without the original shoe box, or with a damaged/missing shoe box (we may offer a partial refund depending on the situation)

4. How to Return Items

Step 1 — Contact Us

Contact our team by emailing info@shoecomforts.com. Please provide your order number, the items you wish to return, and the reason for the return. Our team will respond within 24 hours with return instructions and a prepaid shipping label (if applicable).

Step 2 — Pack the Items

Place the footwear back in the original shoe box and then into an outer shipping carton. Please include all relevant documents provided by our team. Mark the Return Merchandise Authorization (RMA) number on the outside of the shipping carton (not on the shoe box itself).

Step 3 — Ship the Items

Hand the package to the carrier specified on the prepaid label. Please keep the tracking number for your records. We recommend retaining the tracking information until you receive confirmation of your refund.

Step 4 — Inspection and Refund

Once we receive and inspect your return (usually within 3–5 business days of the package arriving at our warehouse), we will process the refund. You will receive an email confirmation once the refund has been issued.

5. Refund Details

Refund Method

Refunds will be issued to the original payment method used at checkout:

- Credit/Debit Card: Refund processing time depends on your bank; it typically takes 3–5 business days.

- PayPal / E-wallets: Refund processing typically takes 3–5 business days.

- Original shipping costs are non-refundable unless we shipped the wrong item or the product was defective upon delivery. - If your original order qualified for free shipping, the refund amount will include the full purchase price of the returned items.

Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check with your bank or credit card company—processing times vary.

2. Contact your payment service provider directly.

3. If you have completed the above steps and still have not received your refund, please email us at info@shoecomforts.com, and we will investigate immediately.

6. Exchanges

We offer one free exchange per order for the same item style (changing size or color), subject to stock availability. To request an exchange:

1. Please contact us within the 30-day return period.

2. Specify the size or color you need.

3. Once we confirm the original item meets return criteria, we will ship the replacement item.

If the size or color you need is out of stock, we will issue a full refund to your original payment method.

7. Damaged, Defective, or Incorrect Items

We take product quality seriously; however, if the footwear you receive is damaged, defective, or does not match your order:

- Please contact us within 7 days of delivery, providing photos of the issue and your order number.

- We will provide a prepaid return label at no cost and, based on your preference, arrange an expedited exchange or a full refund.

- For defective items, we will cover return shipping costs, and the original packaging is not required to be intact.

We reserve the right to inspect returned items for authenticity and quality before issuing a refund.

8. Promotional and Sale Items

Items purchased at full price are subject to the standard return policy outlined above. Return terms for items purchased during promotions or sales may vary; specific terms will be clearly stated at the time of purchase. If no special terms are specified, the standard 30-day return policy applies.

9. California Consumer Privacy Act (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to request access to or deletion of personal information collected during the return process, or to opt out of the sale of such information. To exercise any of the rights mentioned above, please contact us via email at info@shoecomforts.com and include "CCPA Request" in the subject line. We will respond within 45 days, as required by law. We will not discriminate against you for exercising your CCPA rights.

10. Dispute Resolution

If you are dissatisfied with the handling of your return or refund request, you may file a complaint with the California Attorney General's Office or the Federal Trade Commission (FTC; website: ftc.gov/complaint). We encourage you to contact us first so that we have the opportunity to resolve the issue directly.